Bruno Reis

About me

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I'm a multimedia communicator with a twist. My background in Geography gives me a spatial mindset that blends surprisingly well with design and digital thinking.

Recently certified as a Full Stack Web Developer, I combine front-end development (HTML, CSS, JavaScript, React), UX/UI design, and storytelling to build digital experiences that work and feel right.

Fluent in Portuguese, English and Spanish, I thrive in collaborative environments where creative ideas turn into real solutions. I've designed everything from animated content and e-learning materials to intuitive interfaces and performance reports.

What drives me is purposeful design, clean code and creating digital products that make a difference.

Social Media Manager – Freelancing

Jul 2023 – Present

Develop digital communication strategies and manage social media accounts for small brands and creative projects. Create and edit multimedia content (graphics, motion, and video) to support brand storytelling and audience growth. Plan and execute social campaigns aligned with each client's tone of voice and visual identity. Monitor engagement metrics and optimize performance based on insights and trends.

Customer Support Representative – Essentiel Outsourcing

Feb 2025 – Jul 2025

Delivered multichannel customer support (phone, email, chat) using CRM platforms such as Salesforce, HubSpot, Zoho, and Zendesk. Managed inquiries, service requests, and complaints with efficiency and empathy, ensuring customer satisfaction and loyalty. Collaborated with internal teams to streamline support processes and improve overall communication workflows. Developed documentation and visual guides to facilitate client interactions and product understanding.

Multimedia & Instructional Designer – ebankIT

Aug 2021 – Jul 2024

Led the design and production of digital learning materials, marketing assets, and communication content for internal and external audiences. Produced multimedia content (videos, motion graphics, static visuals) to support corporate presentations, e-learning modules, social media, and event promotions. Collaborated directly with the Marketing Department, contributing to the company's digital communication strategy, content planning, and brand storytelling across multiple channels. Acted as both designer and social media manager, ensuring creative consistency and engagement through visuals and tone of communication. Supported UX/UI design initiatives by improving the usability and aesthetics of internal platforms and learning tools. Contributed to the modernization of the company's visual identity, developing templates and motion-based guidelines for brand communication. Worked closely with cross-functional teams (marketing, HR, training, and R&D) to align visual content with business goals and strategic messaging.

Multimedia Designer (Trainee) – INESC TEC

Jan 2020 – Jun 2020

Produced and edited video content for internal and external communication, including institutional presentations, research showcases, and promotional campaigns. Designed motion graphics, animations, and visual materials for social media and marketing initiatives. Collaborated with communication and research teams to ensure the accuracy and clarity of visual storytelling. Supported post-production processes such as color correction, sound design, and visual consistency across deliverables.

Strategy & Operations – ORM (Oporto Rental Management)

Nov 2016 – Sep 2020

Managed digital listings and pricing strategies across major booking platforms (Airbnb, Booking.com, Expedia). Created digital content to enhance brand visibility and user engagement. Handled communication with international guests and local vendors, providing exceptional customer service. Produced operational and financial reports and contributed to business growth through data-driven decision-making. This experience strengthened communication, organization, and creative problem-solving skills in dynamic, multicultural environments.

Geographer – Mobilidade PT

Nov 2015 – May 2016

Collected and analyzed geographic data using GIS tools, maps, and satellite imagery. Produced cartographic materials, infographics, and visual reports to support urban planning and environmental research projects. Collaborated with technical and academic teams to translate complex data into accessible visual information for public and institutional use.

Python Workshop – EDIT

March 2025 – April 2025

An introductory course in Python programming. During the training, I learned the fundamentals of the language, including its syntax, data types (such as numbers, strings, and booleans), and how to work with conditional statements and loops. We also explored key data structures like lists, dictionaries, tuples, and sets, as well as how to create and use functions, including concepts like arguments and recursion. The course emphasized writing clean and readable code following best practices, especially the PEP8 style guide. To reinforce the concepts, we applied everything through practical exercises and problem-solving.

Full Stack Web Developer – EDIT

Sep 2023 – Mar 2024

This comprehensive program provided both theoretical and hands-on training for aspiring front-end and back-end developers, covering essential technologies and tools to build interactive websites and applications. The curriculum encompassed everything from fundamental web development to best practices in UX/UI design and version control with Git.

GitHub · User Interface Design · Full Stack Development · React.js · Figma (Software)

Bachelor of Arts - BA in Communication Sciences - Journalism | Multimedia | Strategic Communication - Major in Multimedia – University of Porto

Sep 2017 – Jun 2020

This multidisciplinary degree provided a comprehensive education in Communication Sciences, combining Social Sciences with practical training in multimedia, journalism, and strategic communication. The program focused on developing strong analytical, creative, and technical skills, offering students the opportunity to specialize in Multimedia, Journalism, or Strategic Communication after a common core curriculum in the first four semesters. Specialization: Multimedia. Selected in the fifth semester, this track emphasized multimedia production, digital communication, and design, preparing students to work in content creation, audiovisual media, and interactive platforms.

Key Tools: Adobe Creative Suite (Photoshop, Premiere, After Effects), Audacity, Blender, basic web tools, and project management tools.

Marketing · Video Editing · Journalism · Web Design · Web Development · Graphic Design · Communication · Front-End Development · 3D Modeling

Bachelor's Degree in Geography – University of Porto

Sep 2012 – Jun 2016

This degree provided a robust interdisciplinary education in both physical and human geography, equipping students with the necessary skills to analyze territorial issues, manage natural resources, and contribute to regional and urban planning. The program emphasized theoretical knowledge as well as practical skills in Geographic Information Systems (GIS), cartography, and environmental/social analytics.

Key Tools & Technologies: GIS Software: ArcGIS, QGIS | Data Analysis Tools: Microsoft Excel, SPSS | Cartographic Tools: AutoCAD, CorelDRAW | Fieldwork Equipment: GPS, topographic instruments

Professional Skills Acquired: Strong analytical and problem-solving skills in territorial management | Communication and teamwork, developed through group projects and presentations | Adaptability to diverse tasks, from cartographic design to environmental assessments | Practical experience with interdisciplinary research and real-world geographic applications

Urban Planning · GIS (Geographic Information Systems) · Geography · ArcGIS · SPSS

Technical Skills

  • Web Development: HTML5, CSS3, JavaScript, React.js, TypeScript, Responsive Design
  • Programming: Python, SQL (basic), Version Control (Git/GitHub)
  • Design Tools: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects), Figma, Blender (3D)
  • CMS & Platforms: WordPress, Content Management Systems
  • Data & Analytics: Google Analytics, Google Data Studio, Excel (Advanced), Data Visualization
  • CRM Systems: Salesforce, HubSpot, Zoho, Zendesk
  • GIS & Mapping: ArcGIS, QGIS, AutoCAD, CorelDRAW, Cartography
  • Audio/Video: Audacity, Video Editing, Motion Graphics, Sound Design

Digital Marketing & Communication

  • Social Media Management & Strategy
  • Content Creation & Copywriting
  • Brand Storytelling & Visual Identity
  • Digital Campaign Planning & Execution
  • SEO & Performance Optimization
  • Email Marketing & Newsletter Design
  • Engagement Metrics & Analytics

UX/UI & Design

  • User Interface Design & Prototyping
  • User Experience Research & Testing
  • Wireframing & Information Architecture
  • Visual Design & Layout Consistency
  • Design Systems & Style Guides
  • Accessibility Standards (WCAG)
  • Responsive & Mobile-First Design

Data & Analytics

  • Data Quality Analysis & Reporting
  • Database Management & Data Consistency
  • Process Automation & Optimization
  • Dashboard Creation & Metrics Tracking
  • Statistical Analysis (SPSS)
  • Data Visualization & Infographics
  • Information Structuring & Governance

Soft Skills

  • Problem-Solving & Critical Thinking
  • Analytical & Strategic Thinking
  • Attention to Detail & Precision
  • Clear Communication (written & verbal)
  • Collaboration & Teamwork
  • Adaptability & Flexibility
  • Proactivity & Self-Management
  • Time Management & Organization
  • Empathy & Customer Focus
  • Continuous Learning & Growth Mindset

Project & Process Management

  • Digital Project Coordination
  • Cross-Functional Collaboration
  • Workflow Optimization
  • Documentation & Knowledge Sharing
  • Agile Methodologies (basic)
  • Quality Control & Testing
  • Portuguese – Native
  • English – Fluent (C1)
  • Spanish – Fluent
  • French – Basic