Social Media Manager – Freelancing
Jul 2023 – Present
Develop digital communication strategies and manage social media
accounts for small brands and creative projects. Create and edit
multimedia content (graphics, motion, and video) to support brand
storytelling and audience growth. Plan and execute social
campaigns aligned with each client's tone of voice and visual
identity. Monitor engagement metrics and optimize performance
based on insights and trends.
Customer Support Representative – Essentiel Outsourcing
Feb 2025 – Jul 2025
Delivered multichannel customer support (phone, email, chat) using
CRM platforms such as Salesforce, HubSpot, Zoho, and Zendesk.
Managed inquiries, service requests, and complaints with
efficiency and empathy, ensuring customer satisfaction and
loyalty. Collaborated with internal teams to streamline support
processes and improve overall communication workflows. Developed
documentation and visual guides to facilitate client interactions
and product understanding.
Multimedia & Instructional Designer – ebankIT
Aug 2021 – Jul 2024
Led the design and production of digital learning materials,
marketing assets, and communication content for internal and
external audiences. Produced multimedia content (videos, motion
graphics, static visuals) to support corporate presentations,
e-learning modules, social media, and event promotions.
Collaborated directly with the Marketing Department, contributing
to the company's digital communication strategy, content planning,
and brand storytelling across multiple channels. Acted as both
designer and social media manager, ensuring creative consistency
and engagement through visuals and tone of communication.
Supported UX/UI design initiatives by improving the usability and
aesthetics of internal platforms and learning tools. Contributed
to the modernization of the company's visual identity, developing
templates and motion-based guidelines for brand communication.
Worked closely with cross-functional teams (marketing, HR,
training, and R&D) to align visual content with business goals and
strategic messaging.
Multimedia Designer (Trainee) – INESC TEC
Jan 2020 – Jun 2020
Produced and edited video content for internal and external
communication, including institutional presentations, research
showcases, and promotional campaigns. Designed motion graphics,
animations, and visual materials for social media and marketing
initiatives. Collaborated with communication and research teams to
ensure the accuracy and clarity of visual storytelling. Supported
post-production processes such as color correction, sound design,
and visual consistency across deliverables.
Strategy & Operations – ORM (Oporto Rental Management)
Nov 2016 – Sep 2020
Managed digital listings and pricing strategies across major
booking platforms (Airbnb, Booking.com, Expedia). Created digital
content to enhance brand visibility and user engagement. Handled
communication with international guests and local vendors,
providing exceptional customer service. Produced operational and
financial reports and contributed to business growth through
data-driven decision-making. This experience strengthened
communication, organization, and creative problem-solving skills
in dynamic, multicultural environments.
Geographer – Mobilidade PT
Nov 2015 – May 2016
Collected and analyzed geographic data using GIS tools, maps, and
satellite imagery. Produced cartographic materials, infographics,
and visual reports to support urban planning and environmental
research projects. Collaborated with technical and academic teams
to translate complex data into accessible visual information for
public and institutional use.